How can I pay?
We accept all major debit/credit cards from Visa, Mastercard, American Express, and Discover.
Can I customize the product?
Customizations are welcome for our products. For most of them, we can modify the hardware color, adjust the cord length, switch the socket base, and alter the mounting plates to your specifications. If you'd like, we can also replace the lampshade with one from another light fixture. Simply include your customization requests or reach out to us directly at email@example.com
Plug-in light fixtures
We offer free customization for those seeking a plug-in light fixture instead of a hardwired one. Please be advised that a separate cord with a plug and additional components for connection to the fixture will be provided, along with instructions. The plug you receive will be compatible with the electrical standards of your country.
Do you provide instructions?
Yes, instructions are available. If you haven't received them with your light fixture, please reach out to us and we'll send a digital copy. It's highly recommended that customers seek the services of a professional electrician for proper installation of our light fixtures.
Are the light fixtures suitable for use in the US, CA, UK, AU, and NZ?
Yes, they are suitable for all countries as they are designed to operate within a voltage range of 110v-220v. The plug-in light will come with the appropriate plug for your country.
Is the cord length customizable?
Yes, the cords for sconces, pendant lights, and chandeliers can be shortened to your desired length. If additional cord length is needed, please inform us beforehand.
What is the shipping time to my country?
Please check the shipping policy at the bottom of the page in the quick links.
Why did I only receive one package when I ordered two or more items?
The light fixtures may be shipped in separate packages due to size limitations. For more information on the other packages, please reach out to us.
The glass / ceramic lampshade arrived damaged
If the lampshade arrived damaged please contact us immediately. We will provide you with a replacement lampshade for free. You would need to provide photo or video evidence.
My tracking information is not updated
Not all tracking services provide the same information. Please check websites below or contact us to get updated tracking information.
Are the light fixtures dimmable?
The light fixtures with the bulb base E26, E27, and E14 are dimmable. The bulbs that we provide are not dimmable, you will need to purchase the dimmable bulbs separately.
The light fixtures with LED chips are not dimmable. The chandeliers with the G4 and G9 bulbs are dimmable, however, the rings with LED strips are not dimmable.
Light fixtures are delivered unassembled
Due to shipping size restrictions, all light fixtures are delivered disassembled.
The lights are handmade and they can be customized to a certain level.
Can I purchase replacement parts?
Yes, we sell the replacement parts. Please contact us for more details.
Standard warranty period is 3 years. Please contact us if you have any questions or issues with the product.